Solidifying systematic experience i makim wok bilong strongim ol gutpela rot, proses, o save we ol i bungim long longpela taim bilong wok bilong wanpela ogenaisesen long rot bilong ol straksa, na kamapim ol model we ol i ken mekim gen na ol i ken bihainim. Dispela proses i no mekim wok i kamap gutpela na daunim hevi tasol, tasol tu i promotim wok bilong givim na stretim save bilong ogenaisesen.
Long lukluk bilong wok, as bilong strongim 'systematic experience' i stap long 'standardization' na 'tooling'. Olsem, long wok bilong wokim ol samting, long rot bilong senisim ol wok bilong wokim ol samting i kamap olsem ol SOP (standet opereting prosedur), ol i save mekim gutpela wok bilong ol samting i kamap wankain long ol narapela narapela wok tim na taim. Long wok bilong kamapim ol sofwet, ol i save bungim ol rot bilong stretim ol hevi we planti taim i save kamap long ol save beis o ol 'automated scripts' bilong daunim wok we i save kamap planti taim. Dispela standedaisesen i no strongpela; nogat, em i kamap long 'flexibility', na larim wok bilong stretim ol samting insait long fremwok, na long dispela rot em i ken skelim gutpela wok na nupela tingting.
Narapela bikpela step long strongim ekspiriens em i dijitel empawamen. Long rot bilong yusim ol infomesen sistem (olsem ERP na CRM) o ol save menesmen pletfom, ol ekspiriens we i no klia i save senis i go long ol data we i klia tru na bai em i isi long kisim na yusim gen. Olsem, wanpela kampani we i gat planti kantri i kamapim wanpela 'case library' bilong putim ol gutpela wok ekspiriens bilong ol long olgeta hap bilong wol. Dispela i larim ol nupela tim long kisim hariap ol rot bilong stretim ol hevi long ol wankain samting, na i sotim taim bilong mekim disisen. Em i bikpela samting long luksave olsem ol samting we i kamap strong i nidim wok bilong mekim gen oltaim long stopim ekspiriens long kamap olpela bikos long ol senis long envairomen.
Tasol, strongim sistemik ekspiriens i save bungim ol salens tu. Pasin bilong dipen tumas long ol model we i stap pinis inap long pasim wok bilong kamapim ol nupela samting, olsem na ol i mas kamapim wanpela 'dynamic feedback mechanism' bilong strongim ol wokman long givim ol tingting bilong ol long stretim ol samting we i stap pinis. Na tu, wok bilong rausim ekspiriens i mas abrusim 'subjective bias' na ol i mas sekim olsem em i stap long olgeta hap long rot bilong ol data.
Long sotpela tok, strongim sistemik ekspiriens em i as bilong sastenebel kompetitivnes bilong wanpela ogenaisesen. Long rot bilong bungim, serim, na senisim ekspiriens bilong ol long sait bilong saiens, ol kampani i ken holim strong groa insait long ol kompleks na volatile envairomen na long wankain taim strongim ol wanwan manmeri na maksimaim save bilong olgeta manmeri.
